535 PLUMBING LLC, a Hawaii limited liability company, and its affiliates (collectively, “we” or “535”) have issued this Privacy Policy (the “Policy”). 535 respects your privacy and is committed to protecting it.
1. Definitions
This Policy covers your “Personal Data,” which we define to mean any information that can be used to directly or indirectly identify you as an individual. “Anonymous Data,” which may or may not be aggregated, is data that cannot readily be used to identify the user who generated the data. This Policy does not apply to Anonymous Data, and 535 reserves the right to share Anonymous Data with third parties in accordance with applicable laws and regulations. Aggregated Personal Data that cannot be used to identify you shall be considered Anonymous Data for the purposes of this Policy.
2. Scope
This Policy shall apply to all products and services provided by 535, including but not limited to, access to its website.
3. Consent
Agreeing to the terms of this Policy and consenting to 535’s collection of your Personal Data is required to access any service or program operated or developed by 535. By agreeing to this Policy, you hereby accept and acknowledge that the ongoing collection of Personal Data is necessary for 535’s provision of certain products and services to you, and that 535 shall not require any additional consent or authorization to collect or process your Personal Data through your use of 535’s products or services. Further, by agreeing to this Policy, you hereby consent to 535’s use of your Personal Data for the purposes detailed in Section 6 below. You may withdraw your consent to this Policy at any time by written request, but if you withdraw your consent to this Policy then you will be unable to access any of 535’s products or services.
4. Collection of Information
The Personal Data we collect may include, without limitation, your full name, birth date, age, gender, address, telephone number, e-mail address, payment information, IP address, application usage data, location data, device information, and other data collected through automated electronic interactions. Any information voluntarily provided to 535 during the use of its services or products shall also be considered Personal Data for the purposes of this Policy. We may collect Personal Data directly from applications, forms, or communications we receive from you, or from other sources on your behalf, in connection with our provision of products or services to you. For example, when contacting 535 to request services, whether by telephone, e-mail, or through our website, we will ask you for your Personal Data. We may also collect browsing or application user information from your Internet browser, computer, mobile device, or similar equipment.
5. Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology to help us understand how you use our website. You can set your browser not to accept cookies. However, by disabling cookies, some of our website features may not properly function. Information gathered from cookies may be provided to third party services such as Google Analytics, Google Enhanced Conversions and Google Signals to help us better engage with our site’s users.
6. Purpose of use
We may use your Personal Data for the following uses: to provide products and services to you (or to someone else on your behalf), to improve our products and services, to process payments you make to us, and to communicate with you about our products and services. We will not sell nor otherwise handle Personal Data in our possession beyond the extent necessary for fulfilling its intended purpose of usage, except in the following cases:
1. In instances where you have granted your permission;
2. In instances where we are required to do so by a legal order;
3. If such information is required for the protection of a person’s life, body, or property, and the permission of the customer cannot readily be obtained; or
4. If it becomes necessary by legal ordinance to cooperate with a government agency, public authorities, or parties authorized by them, and, as determined by 535 in good faith, there is concern that seeking permission of the customer may hinder the execution of the relevant duties.
Before using Personal Data for any purpose other than those listed above, we will notify you to request your consent, and will not use your Personal Data for such other purpose unless you give your consent.
7. Information about Children
Children under the age of 18 may not use 535’s products and services. We do not knowingly collect information from children under the age of 18 without parental consent or as permitted by law. If Personal Data of any child under the age of 18 is inadvertently collected, parents or guardians may review, modify, or delete their child’s Personal Data by contacting us using the contact information provided in Section 13 of the Policy.
8. Security and Retention of Information
We take measures to prevent leakage, loss or damage and other necessary and appropriate measures to safely manage Personal Data. We use a combination of security technologies, procedures, and safeguards to protect against unauthorized access, use, and/or disclosure of Personal Data. We train our employees on privacy practices and on 535’s privacy and information security policies. We work hard to retain information related to you only as long as reasonably necessary for business and/or legal purposes. We are not responsible for the privacy practices of third parties, even if our website links to those third parties’ websites.
We will retain your Personal Data as long as reasonably necessary to fulfill the purposes stated in this Policy, and in accordance with applicable law. However, we do not represent or warrant that your Personal Data will be protected from loss, damage, or deletion without notice.
9. Waiver of Liability
By agreeing to this Policy, you agree to not hold 535 liable in tort or contract for any direct or indirect damages you may experience because of a data leak of your Personal Data by third parties, unless the data leak was caused by the gross negligence or intentional misconduct of 535.
10. Providing Information to Third Parties
By agreeing to this Policy, you hereby consent to 535 sharing your Personal Data with certain third parties (including other companies affiliated with 535) as permitted by law. 535’s provision of your Personal Data is solely for those purposes identified in Section 6 above. For example, we may use third party services such as Google Analytics to help us understand user engagement and better interact with our users.
11. Access and Correction
You have the right to withdraw your consent to this Policy. You have the right to request copies of your Personal Data. We may charge you a reasonable fee for this service. You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete. You have the right to request that we erase your Personal Data, under certain conditions. You have the right to request that we restrict the processing of your Personal Data, under certain conditions. You have the right to object to our processing of your Personal Data, under certain conditions. You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. To access your Personal Data in our possession, to correct any inaccuracies, or to make any of the other requests described above, please submit your request to us in writing using the mailing address specified in Section 13. Please note that the erasure of your Personal Data, or a withdrawal of your consent to this Policy, may prevent you from further accessing our products and services.
12. Policy Updates
This Privacy Policy was last updated on January 23, 2025. We reserve the right to revise this Policy from time to time and will keep an updated copy on our website at all times. Please review this Policy regularly to be aware of any recent changes we may have made. If you have an account with 535, we will contact you using the email address associated with your account to inform you of any changes in our use of your Personal Data or other modifications to this Policy.
13. Contact
535 is the data controller of your data for the purposes of the General Data Protection Regulation (also known as “GDPR) and any relevant local laws and regulations. Mr. Shane Mizusawa is the Personal Information Protection Manager for 535. If you wish to contact us regarding our use of your Personal Data, or if you wish to exercise the rights provided to you under this Policy, you may write to us at:
535 PLUMBING
Attn: Personal Information Protection Manager
1130 North Nimitz Highway, Suite B-180
Honolulu, Hawaii 96817
United States
14. Business Transfers
In the event that we are involved in a merger, acquisition, reorganization, bankruptcy proceeding, or sale of assets, your Personal Data may be transferred to a new entity. The privacy protections provided under this Policy will continue even after the transition to a new entity.
15. Supplemental Terms
For users in some jurisdictions, local laws and regulations may supplement the terms of this Policy. For users in those jurisdictions, local laws and regulations will take precedence over this Policy to the extent that a conflict may exist. 535 has offices in the State of Hawaii, and may transfer your Personal Data to its servers outside of the State of Hawaii. In addition, 535 may transfer your Personal Data to third parties outside of the State of Hawaii, including third parties in the United States or abroad. The United States has different privacy laws than other countries. Under United States federal law, companies in the United States do not have to ask for your consent prior to providing your Personal Data to third parties. However, regardless of where your data is stored, we will take steps in accordance with the terms and conditions of this Policy to protect your privacy rights. By agreeing to this Policy, you hereby knowingly acknowledge and consent to the potential provision of your Personal Data to third parties outside the State of Hawaii.
16. Complaints
You have a right report a complaint to us using the mailing address provided in Section 13. If you feel that our response to your complaint was inadequate, you may contact the Hawaii Department of Commerce and Consumer Affairs, Office of Consumer Protection, at 235 South Beretania Street, 8th Floor, Honolulu, Hawaii 96813, or by calling +1 (808) 586-2630.